Dome booking FAQs

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WELCOME TO THE DOME

PLEASE TAKE A COUPLE OF MINUTES TO FAMILIARISE YOURSELF WITH THE SURROUNDINGS, PAYING PARTICULAR ATTENTION TO THE EMERGENCY EVACUATION PROCESS AND WHERE YOUR NEAREST EMERGENCY EXIST IS.

IF THIS IS YOUR FIRST VISIT, PLEASE HAVE A QUICK LOOK AT THESE FAQ’S OR ON THE NOTICEBOARD IN THE DOME.

IF YOU’RE IN ANY DOUBT OR NEED TO DISCUSS ANYTHING TO DO WITH THE DOME OR YOUR BOOKING, PLEASE CONTACT THE DOME MANAGER PAUL JESSOP ON 07446 538 302 OR 0777 3782 022 OR BY EMAIL ON carisbrookeindoortennis@gmail.com

WE HOPE YOU ENJOY YOUR TENNIS. WE’D LOVE TO HEAR ABOUT YOUR EXPERIENCE AND ANY FEEDBACK YOU MAY HAVE. DROP US A NOTE USING THE EMAIL ADDRESS ABOVE.

FAQ’S AND BOOKING INFO

HOW DO I BOOK A COURT?

IF YOU’RE LOOKING TO BOOK ON AN AD-HOC BASIS, WE HAVE A REALLY SIMPLE ONLINE BOOKING SYSTEM. ALL YOU NEED TO DO IS VISIT OUR WEBSITE AT https://clubspark.lta.org.uk/CarisbrookeTennisClub
WITH JUST A VIEW CLICKS, YOU WILL BE ABLE TO VIEW AVAILABILITY, BOOK YOUR COURT AND PAY ONLINE. (SEE OUR GUIDE ON HOW TO BOOKING YOUR COURT BELOW).
YOU’LL NEED A CLUBSPARK LOGIN TO ACCESS THE BOOKING SITE. IF YOU DON’T ALREADY HAVE ONE, YOU’LL BE PROMPTED DURING THE BOOKING PROCESS TO SIGN-UP.

CAN I ACCESS THE BOOKING SYSTEM ON MY SMART PHONE?
YES, ACCESS IS REALLY SIMPLE USING YOUR PHONE, TABLET OR COMPUTER. IF YOU’RE BOOKING ON YOUR SMART PHONE, USE THE ARROWS AT THE TOP OF THE PAGE TO VIEW AVAILABILITY FOR BOTH COURTS 1 AND 2.

WHAT IF I NEED TO CANCEL MY BOOKING?
YOUR BOOKING CAN BE CANCELLED USING THE ‘MANAGE MY BOOKINGS’ LINK ON YOUR CONFIRMATION EMAIL. ALTERNATIVELY, GO TO YOUR BOOKED SLOT IN THE CALENDAR ON THE BOOKINGS PAGE OF THE WEBSITE, AND SELECT YOUR TIME SLOT. FOR BOTH OPTIONS, CLICK ON ‘CANCEL MY BOOKING’. YOU’LL RECEIVE A CONFIRMATION EMAIL WHEN CANCELLED. IF YOU CANCEL WITHIN 24 HOURS OF THE BOOKING COMMENCING, YOU’LL RECEIVE A FULL REFUND.
HOW DO I BOOK A COURT ON A REGULAR BASIS?
IF YOU’RE INTERESTED IN A BLOCK BOOKING ON A REGULAR BASIS, PLEASE CONTACT THE DOME MANAGER PAUL JESSOP ON 07446 538 302 OR 07773 782 022. BLOCK BOOKINGS ARE MANAGED SEPARATELY AT A DISCOUNTED RATE.

CAN I BOOK THE DOME IF I’M NOT A MEMBER AT CARISBROOKE?
ABSOLUTELY! WE WELCOME NON-MEMBERS. THE HOURLY RATE FOR NON-MEMBERS IS SLIGHTLY MORE EXPENSIVE. IF YOU’RE INTERESTED IN JOINING FOR THE REMAINDER OF THIS SEASON (TO MARCH 2018) WE HAVE SOME FANTASTIC MEMBERSHIP DEALS. PLEASE CONTACT OUR MEMBERSHIP SECRETARY JOHN SIMPSON ON 07443647699 OR EMAIL JOHN AT jcdsimpson@sky.com

WHICH COURT AM I PLAYING ON?
WHEN BOOKING, YOU’LL HAVE THE OPTION TO BOOK COURT 1 OR 2. COURT 1 IS THE NEAREST TO THE MAIN ENTRANCE AND COURT 2 THE FURTHEST. PLEASE ALWAYS USE THE COURT NUMBER BOOKED.

WHAT IF I’M THE FIRST HERE? AND/OR THE LAST TO LEAVE?
ASSUMING YOU’VE MADE IT IN INSIDE, YOU MAY FIND THE LIGHTS AREN’T ON. THE LIGHT SWITCH IS SITUATED NEXT TO THE REVOLVING DOOR. GREEN BUTTON IS ‘ON’ AND RED IS ‘OFF’. IF THERE IS NO-ONE ELSE PLAYING WHEN YOU’VE FINISHED, PLEASE SWITCH THE LIGHTS OFF AND SECURE THE GATES OUTSIDE. PLEASE ENSURE THE PEDESTRIAN GATE AT THE SIDE OF THE DOME IS CLOSED WHEN YOU LEAVE.

ARE THERE TOILET FACILITIES AND CHANGING ROOMS I’M ABLE TO USE?
YES. FEEL FREE TO USE OUR FACILITIES BEFORE, DURING AND AFTER YOU PLAY. THEY ARE SITUATED NEXT TO OUR CLUBHOUSE. FOLLOW THE PATHWAY ALONG THE RIGHT-HAND SIDE OF THE DOME AS YOU EXIT THE FACILITY. THE LADIES IS AT THE TOP OF THE STAIRS OF THE CLUBHOUSE ENTRANCE AND THE GENTS ARE THROUGH THE DOOR/CORRIDOR ON THE RIGHT.

HOW MUCH DOES IT COST PER HOUR TO HIRE A COURT?
RATES ARE SLIGHTLY DIFFERENT FOR MEMBERS AND NON-MEMBERS. OUR BOOKING SYSTEM WILL RECOGNISE WHICH YOU ARE. PEAK TIMES ARE AFTER 6PM ON WEEKDAYS. RATES ARE AS FOLLOWS:

                                              OFF PEAK                            PEAK                                      WEEKENDS

MEMBERS                            £9.00                                     £15.00                                     £11.00

NON-MEMBERS                  £13.00                                   £19.00                                     £15.00

SIMPLE STEPS TO BOOKING YOUR COURT

GO TO https://clubspark.lta.org.uk/CarisbrookeTennisClub (CLICK ON THE ‘BOOK A COURT’ TAB)
CLICK ON THE MENU BAR OR TAB, DEPENDING ON THE DEVICE YOU’RE USING, AND SELECT THE BOOKING OPTION.
CLICK ON THE CALENDAR BUTTON OR USE THE ARROWS TO FIND THE DATE YOU’D LIKE TO BOOK YOUR COURT.
CHECK AVAILABILITY ON BOTH COURTS, 1 AND 2, USING THE ARROW KEYS AT THE TOP OF THE CALENDAR NEXT TO THE DOME COURT CELL. ON THE DAY YOU SELECT, CLICK ON THE TIME YOU’D LIKE THE BOOKING TO START WHICH WILL OPEN THE ‘MAKE A BOOKING’ WINDOW.CLICK ON THE DOWN ARROW TO SELECT THE FINISH TIME. THE SYSTEM WILL TELL YOU HOW LONG
THE BOOKING IS FOR AND THE COST.
CLICK ON THE ‘CONFIRM THE BOOKING’ BUTTON WHICH WILL BRING UP THE CONFIRM AND PAY WINDOW. CHECK YOUR BOOKING DETAILS AND CLICK ‘CONFIRM’ AND PAY.
ENTER YOUR CREDIT CARD DETAILS AND YOUR PAYMENT WILL BE PROCESSED. SOME PHONES WILL GIVE YOU THE OPTION TO SCAN YOUR CARD BY PHOTO TO SPEED UP THE PROCESS. YOU’LL RECEIVE A BOOKING CONFIRMATION BY EMAIL WHICH INCLUDES INSTRUCTIONS AND ACCESS DETAILS.